While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update your shipping information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, in which case you will receive your package by regular mail. If you are not home at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you ordered multiple items, please note that items may be ship separately. However, rest assured that no additional shipping fee will be incurred.
IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Please ensure all delivery information is correct. If you realize you have made an error in your shipping details, kindly email us at [email protected] as soon as possible. Costs to reship the package will be invoiced to the customer.
Order processing time takes 2 to 5 business days. Deliveries usually take 1 week to 2 weeks for the United States, Canada, and most of Europe. For other countries, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months depending on what you purchased and your location.
Taxes and Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination. Payment of these charges and taxes is the responsibility of the recipient and will not be covered by Savvy Savers. For further details of charges, please contact your local customs office.
Customs and Regulations
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Foreign Transaction Fees
If your credit card account is in a currency other than Canadian dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices may be shown in your local currency, but in USD when you checkout. All transactions will be handled in USD at the checkout page.